Quest for simplicity part 1: reduce clicks

Quest for simplicity part 1: reduce clicks

‘Keep it simple,’ ‘lean and mean,’ ‘less is more:’ the plea for simplicity has seeped into our language and culture over the years, and it is here to stay. Even more so, it has made the leap into the corporate travel world, where it’s already a hit among forward-thinking travel managers. Against the backdrop of…

The best travel manager in the world

I had an interesting conversation with a travel manager this week. His observation was that today‚Äôs traveler journey is crappy and the user experience is so frustrating it often makes business travelers break out in tears. And that he – the one offering them the tissues- is the target of all the complains. This guy…